Last Updated: June 2026
1. About Signature Cakes
Signature Cakes creates handcrafted cake cans and dessert products made to order. By placing an order through our website, you agree to these Terms & Conditions.
2. Product Information
All products are prepared in small batches using fresh ingredients.
As our products are handmade:
- Colours and appearance may vary slightly.
- Layer placement and decoration may differ from product photographs.
- Product weights and nutritional values are approximate.
- Product images are for illustration purposes only.
3. Allergens
Our products may contain or come into contact with:
- Milk
- Eggs
- Wheat (Gluten)
- Soya
- Nuts
If you have allergies or dietary requirements, please contact us before placing an order.
While we take reasonable precautions, we cannot guarantee an allergen-free environment.
4. Ordering
All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel or amend any order due to:
- Product availability
- Pricing errors
- Incorrect customer information
- Suspected fraudulent activity
- Circumstances beyond our reasonable control
If payment has already been taken, a full refund will be issued where applicable.
5. Pricing & Payment
- All prices are displayed in Pounds Sterling (£).
- Payment must be completed before an order is processed.
- Prices may be changed without prior notice.
- Promotional offers may be withdrawn at any time.
6. Delivery Policy
Signature Cakes currently delivers to selected delivery areas and postcodes.
Available delivery areas, delivery dates, time slots and delivery charges are displayed during checkout and may change from time to time.
Delivery Slots
- Customers must select an available delivery slot during checkout.
- Delivery slots are subject to availability and capacity limits.
- Once a delivery slot reaches capacity, it may no longer be available for booking.
- We reserve the right to adjust delivery schedules due to unforeseen circumstances, weather conditions or operational requirements.
Delivery Times
While we aim to deliver within the selected delivery window, delivery times are estimates and cannot be guaranteed.
Factors outside our control, including traffic, weather and road conditions, may occasionally result in delays.
Customer Responsibilities
Customers are responsible for providing:
- Accurate delivery addresses
- Correct postcode information
- A valid contact number
- Delivery instructions where required
Signature Cakes cannot be held responsible for delays or failed deliveries resulting from incorrect customer information.
Failed Deliveries
If delivery cannot be completed because:
- The address provided is incorrect
- The recipient cannot be contacted
- Access to the property is restricted
We may attempt redelivery where possible. Additional delivery charges may apply.
As our products are perishable, Signature Cakes cannot guarantee product quality beyond the original delivery attempt.
Product Care Upon Delivery
Responsibility for the order transfers to the customer once delivery has been completed.
Customers should refrigerate products immediately upon receipt and follow all storage instructions provided.
7. Storage Instructions
All cake cans should:
- Be kept refrigerated below 5°C
- Be stored upright
- Be consumed by the use-by date shown on the packaging
For the best experience, enjoy chilled.
Once delivered, products should be refrigerated as soon as possible.
8. Refunds & Cancellations
Please refer to our Refund Policy for full details regarding cancellations, refunds, replacements and order issues.
9. Website Use
All website content including:
- Logos
- Product photographs
- Branding
- Graphics
- Written content
remains the property of Signature Cakes and may not be copied, reproduced or distributed without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Signature Cakes shall not be liable for indirect, incidental or consequential losses arising from the purchase or use of our products.
Nothing in these Terms excludes liability where exclusion is prohibited by law.
11. Privacy
Any personal information collected through this website will be processed in accordance with our Privacy Policy.
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12. Changes to Services
Signature Cakes reserves the right to:
- Modify product offerings
- Change delivery areas
- Update delivery schedules
- Amend pricing
- Update these Terms & Conditions at any time
Any updates will be published on this website and become effective immediately upon publication.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Email: signaturecakesuk@gmail.com
Signature Cakes
Dundee, Scotland
By using our website and placing an order, you confirm that you have read and agree to these Terms & Conditions.